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Category: Inmate Communication

Securus Technologies, Staying Loyal to its Customers Over the Years

February 27, 2018 • divinefuel

To bring better services to its customers, Securus Technologies has acquired many companies over the years. The most recent acquisition of GovPayNet is no exception to this rule. The two companies bring a combined 50 years of experience to the table. Securus, best known for telecommunications, and, GovPayNet, best known for financial services, are using their talents collectively. GovPayNet is also looking forward to working with JPay, another recent acquisition of Securus,’ since both companies specialize in financial services.

 

The most recent technology that’s being worked on is known as wireless containment systems. This technology works to cut off any type of communication attempted by a contraband cell phone. The technology is being tested in Florida at several correctional facilities, and the results look promising. Although unofficial, it’s believed that over a billion attempts have been blocked to date. JPay has also rolled out a program where inmates can purchase tablets to use for (limited) entertainment and educational opportunities. This gives a significant advantage to those inmates planning to return to work after serving their sentence(s). Securus is best known for their affordable communication options such as telephone calling plans, video visitation, and messaging. In recent years, the company has been able to provide lower costs for calling; an issue that had been a great concern to many customers.

 

The company has also made news recently by becoming accredited by the BBB. The company earned a well-deserved “A+” rating. This is quite an achievement due to the size and nature of the business. Customer satisfaction ratings have also skyrocketed in recent years, with the overwhelming majority of them being satisfied with the company. The company also boasts a 99 percent one call resolution rate for all customer service inquiries. This number is impressive for any business dealing with the general public. Though technology remains a huge part of the business, Securus remains loyal to its customers, internal and external alike.

Categories: Inmate Communication